This policy explains exactly how hyp77 collects, uses and protects the personal information you share when you access your account, complete a GCash or InstaPay transaction, or contact our support team. We have written it in plain language so you can make an informed choice about how your data is handled before you take any step on this platform.
Account data handled carefully
GCash & InstaPay transaction records
Your right to review or correct data
Support contact available
POLICY SCOPE & BASIS
How hyp77 Collects and Uses Your Information
When you create an account on hyp77, we collect the details you enter during registration — your name, contact number, email address and the payment method you connect, whether that is GCash, InstaPay or another supported rail. We also record session data: the device type you used, the pages you visited and the time of each action. This is not collected to build a profile for advertising. We use it to verify your identity, process wallet credits and debits accurately, detect unusual account activity, and respond to support requests you raise. Transaction records tied to GCash deposits or InstaPay transfers are retained as part of your account history and are accessible to you through the account dashboard after you log in. We do not sell your personal information to third parties. When we work with payment processors or identity verification services, we share only the minimum data those services require to complete the specific function — nothing beyond that scope. Where local law in the Philippines requires us to retain certain records for a defined period, we follow that requirement. For regions where access depends on local law and eligible status, the same data practices apply consistently. You can request a copy of the information we hold on your account by contacting our support team through the channels listed on this page.
GCash deposit records
InstaPay transfer history
Account session data
Identity verification data
Support correspondence
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This privacy policy applies specifically to your activity on the hyp77 platform — your account registration, wallet actions, game sessions and any message you send to our support team. It does not extend to services operated by third parties, even when you reach them through a link on this site. Understanding the boundary helps you know when our commitments apply and when another party's own policy governs.
Account Access
All data collected when you log in, update your profile or change your account settings falls within this policy. This includes the device you used and the time of the session.
Wallet Transactions
Records of GCash deposits, InstaPay transfers and any credited amounts processed through your hyp77 account wallet are covered here. We retain these records as part of your transaction history.
Site Content & Game Sessions
Data generated when you browse the catalog, open a game from a studio such as PG Soft or Pragmatic Play, or interact with live table sessions is captured and governed by this policy.
Third-Party Services
If you follow a link to an external payment platform, identity service or any site outside hyp77, that service operates under its own policy. We have no control over how third parties handle your data once you leave our platform.
YOUR DATA RIGHTS
Practical Steps You Can Take Under This Policy
You hold specific rights over the personal information we keep on your hyp77 account. These are not abstract — each one has a clear action you can take. If you want to see what data we have on file, you can request a copy through our support team. If something in your account profile is incorrect — a misspelled name, a wrong contact number — you can ask us to correct it and we will update the record once we verify the change. If you want to know why a specific piece of data was collected or how long we keep it, raise the question in a support message and our team will respond with the specific reason and retention period. You are also entitled to ask us to stop processing your data for any purpose beyond what is strictly required to operate your account; note that some data must be retained where local law requires it. Every request goes through the same support channel, and we aim to respond with the relevant details as quickly as the complexity of the request allows.
Review Your Records
Log in to your account dashboard to see your transaction history, session log and profile details. For a full data export, submit a request through support.
Correct Account Details
If your name, mobile number or email address is recorded incorrectly, contact support with the correct information and we will verify and update the entry.
Raise a Data Question
Not sure why a certain piece of information was collected? Ask us directly. We will identify the collection point and explain the specific purpose it serves.
Request Data Restriction
You may ask us to limit processing to account-essential functions only. We will confirm which data must remain active under applicable law and which can be restricted.
REACH OUR TEAM
How to Contact Us About This Policy
If you have a question about how your data is handled, want to correct a record or need to report a concern about your account privacy, the channels below connect you directly to the team that manages this policy. Describe your request clearly — include your registered email address or mobile number — so we can locate your account record and respond with the relevant details.
Live Chat Support
Open the chat widget in your account to send a message directly. For privacy and data requests, include your account email so we can verify the request and respond accurately.
Email Support
Send your privacy-related request to our support address, which is listed in the Help section of your account dashboard after you log in. Email works well for detailed written requests.
Account Help Centre
The Help section inside your account contains a request form for data access and correction queries. Submitting through this form routes your request to the privacy team directly.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Account Security
The technical and organisational measures we apply to your data are designed to limit access to what is needed for the function being performed. Account credentials are stored in a hashed format — we do not hold your password in readable form. Session data is transmitted over encrypted connections so information you send from your device, whether on mobile while checking your GCash transaction log or on desktop reviewing your game history, is protected in transit. Cookies are used on this platform to keep your session active and to remember preferences you have set in your account. They are not used to track your behaviour across unrelated sites. You can manage cookie preferences in your browser settings; doing so may affect how certain account functions behave. We retain account and transaction records for the period required by applicable law in the Philippines, after which data that is no longer required is removed from active systems. If you close your account, we will inform you of the retention period that applies before deletion proceeds.
Encrypted Connections
All data sent between your device and our platform travels over an encrypted connection. This applies whether you are logging in, completing a GCash deposit or reviewing your account wallet history.
Cookie Management
We use session cookies to keep you logged in and to save your account preferences. You can adjust cookie settings in your browser at any time; we do not use cookies to track you across external sites.
Data Retention Period
Transaction records and account data are kept for the period that applicable Philippines law requires. After that period, data no longer needed for legal or account purposes is removed from active storage.
Limited Internal Access
Access to personal data within our team is restricted to staff who need it to carry out a specific function — account verification, support response or transaction reconciliation. No broad access is granted.
COMMON POLICY QUESTIONS
Privacy Policy Questions We Hear Most Often
These are the questions members in the Philippines ask us most when they want to understand how their personal data is handled on the hyp77 platform. If your question is not answered here, use the support channels listed above to send it directly.
What personal information does hyp77 collect when I register?
We collect the name, mobile number and email address you enter during registration, along with the payment method you connect — such as GCash or InstaPay. We also record the device type and session timestamps associated with your account activity.
Does hyp77 share my data with third parties?
We share data only with the specific service providers needed to complete a function — for example, a payment processor handling a GCash deposit. We share the minimum required for that task. We do not sell your personal information to any party.
How can I see the data hyp77 holds on my account?
Log in and visit your account dashboard to view your transaction history and profile details. For a full copy of all data we hold, submit a request through live chat or the Help Centre form and we will respond with the relevant records.
Can I correct wrong information in my hyp77 account?
Yes. Contact our support team, provide the correct information and specify which field needs updating. We verify the change against your account and apply the correction. For identity-linked fields, we may ask for additional confirmation before updating.
How long does hyp77 keep my transaction records?
We retain account and transaction records for the period required under applicable law in the Philippines. Once that period ends, data no longer required for legal or operational purposes is removed. You can ask support for the specific retention period that applies to your account.
What happens to my data if I close my hyp77 account?
When you close your account, we inform you of the retention period that applies before records are deleted. Some data must be kept for a defined period under local law. After that period passes, the data is removed from active systems.
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